Return & Refund Policy

Last Updated: July 24, 2025

At Darjeeling Dusk, we’re committed to your satisfaction with our premium teas, coffees, and accessories. If you’re not completely happy with your purchase, our return and refund policy allows returns within 7 days of delivery, subject to the conditions below.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in its original condition and packaging.
• Defective, damaged, or incorrect (e.g., wrong product delivered).

Due to the perishable nature of our teas and coffees, we cannot accept returns for opened products or based on taste preferences.

Non-Returnable Items

The following items cannot be returned:

• Gift cards.
• Opened tea or coffee products.
• Sale or discounted items (unless defective or incorrect).

Return Process

To start a return:

• Contact us at [email protected] within 7 days of delivery, including your order number and a photo of the item’s condition.
• We’ll review your request and provide return instructions within 2 business days.

You cover return shipping costs unless the return is due to our error (e.g., incorrect or defective item). Original shipping costs are non-refundable.

Refunds

Once we receive and inspect your return, we’ll notify you via email about your refund’s approval or rejection. If approved, your refund will be processed to your original payment method within 5-7 business days.

Exchanges

We offer exchanges for defective or incorrect items. Reach out to arrange an exchange, and we’ll ship a replacement at no extra cost if the issue is our error.

International Returns

For international orders, please contact us for tailored return instructions. Additional shipping costs and customs duties may apply.

Contact Us

Have questions about our return or refund policy? Reach out at: [email protected].